FAQS
FAQs
Frequently Asked Questions
Nickywiz German Lab is an online learning platform offering beginner-friendly German language courses (A1 and A2 levels) with interactive lessons, quizzes, and practice activities.
Currently, we offer A1 (Beginner) and A2 (Elementary) German courses, aligned with the Common European Framework of Reference for Languages (CEFR).
Simply click the Sign Up button, fill in your details, and choose your preferred course level. Once registered, you’ll receive login details by email.
Yes. You can study anytime and anywhere at your own speed. You can revisit lessons as often as you like.
Yes. After successfully completing a course and passing the final test, you’ll receive a digital certificate of completion.
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The A1 and A2 lessons are pre-recorded for flexibility, but we also offer optional live Q&A sessions with instructors.
Your course fee covers all video lessons, downloadable notes, practice exercises, quizzes, and access to the online community.
No. Our A1 course is designed for complete beginners.
Yes. Once you complete A1, you can easily upgrade to A2 from your student dashboard.
You only need a device with internet access (computer, tablet, or smartphone) and a modern web browser.
Yes. The materials used for the course are taken from books that align with CEFR.
Cancellation & Refund Policy
Yes. You can request a cancellation within 7 days of purchase if you have not completed more than 20% of the course content.
Refunds are only available if less than 20% of the course has been accessed. Once you have completed more than this amount, we cannot issue a refund, but you will still have full lifetime access to the course.
Please email our support team at support@nickywizgermanlab.com with your order number and the reason for cancellation. Refunds are processed within 5–10 business days to your original payment method.
If you accidentally register for the wrong course level, contact us within 7 days and we can switch your enrollment at no extra cost.